Frequently Asked Questions

 

Q) How do you book a group tour?
A) Phone the office number on 07584859737, we can take a verbal booking and send out a booking form to you. Or you can email us at contact@ecossetours.co.uk and we will send out a booking form to you. Or you can download one and print off from our website and send it to us. We need confirmation in writing within seven days with the group's deposit (£50 per person) to secure your group tour. Once you have returned the completed booking form and have paid your group deposit you hereby accept our terms and conditions. If we do not receive the balance, we shall be entitled to cancel the booking and retain your deposit.

Q) How do we pay?
A) Payment is by cheque made payable to "Ecosse Battlefield Tours Ltd", or by bank transfer (BACS). Once received a confirmation invoice will then be sent out to you.

Q) Is our money safe?
A) Yes. Ecosse Battlefield Tours Ltd are members of the Travel Trust Association and comply with the Package Travel, Package Holidays and Package Tours Regulations 1992. Your money is deposited in a trust account and cannot be released to Ecosse Battlefield Tours Ltd until your tour has taken place. This regulation is a guarantee that you will get a full refund of all monies paid in the most unlikely event of us failing to provide the Tour booked.

Q) Do we need a passport?
A) Yes. All passengers in the group must have a passport and it must be valid for at least six months by your return date. You can apply for a passport application form at most Post Offices. For passport advice, call 0300 222 0000 between 8.00am to 8pm, Monday to Friday and from 9am to 5.30pm weekends and public holidays.

Q) Does anyone have special dietary requirements?
A) Please advise us in advance of any particular dietary needs for any one travelling in your group e.g. vegetarian, non meat eating, or gluten-free etc.

Q) Do we need travel insurance?
A)Yes. It is a condition of booking that all the group have comprehensive travel insurance and are not travelling against medical advice.

Q) We have an EHIC card, do we still need private travel insurance?
A) Yes. The European Health Insurance Card (EHIC) is not a substitute for comprehensive travel insurance. Under our terms and conditions everyone travelling on an Ecosse Battlefield Tour must have comprehensive travel insurance, you will not be permitted to travel without it. You can take your EHIC as this might assist with some costs you may incur under your private travel insurance.

Q) We don't have an EHIC Card, where can we get one?
A) Pick up a form from your local Post Office to apply for your free European Health Insurance Card card.

Q) Is Ecosse Battlefield Tours Ltd insured?
A) Yes. We are fully covered for public liability. We own our fleet of modern coaches and fully comply with EU regulations for coaches operating in Europe.

Q) We have someone in our group who has mobility problems.
A) If you let us in advance of anyone with mobility problems we can advise the ferry companies and the hotels. Both have limited number of cabins and hotel rooms specially adapted for people with reduced mobility problems.

Q) Are the coaches non-smoking?
A) Yes. But we make regular stops for comfort reasons.

Q) Luggage
A) Please try and keep your luggage as compact as you can and to one medium sized piece only.

Q) How big are your coach group tours?
A) We can accommodate any size of group from 20 to 75 for bespoke tours

Q) If we have to cancel our group tour, what do we do?
A) All cancellations must be made in writing to us at Ecosse Battlefield Tours Ltd, Dixon Place, East Kilbride, G74 5JF, Scotland UK. We can only accept cancellations in writing and it is only effective from the date we receive it. If your group cancel you will lost the group deposit.

Q) What are your cancellation charges?
A) Because we incur costs from cancellations, our cancellation charges apply as indicated in the following table:

Period before departure -
notice of cancellation from you

If you cancel your Journey -
 amount of cancellation charge

More than 56 days

Deposit only

56 days - 42 days

30% of Journey cost

41 days - 21 days

70% of Journey cost

20 days - 14 days

85% of Journey cost

13 days - 7 days

95% of Journey cost

Less than 7 days

NO REFUND


In addition, where payments have been made by us to suppliers, these costs will be non refundable by us. However, please note that cancellation charges may be covered under your insurance policy.

Q) Can we make alterations to our groupbooking?
A) You may substitute another person in the place of any of your group at no extra charge, except if the change is made within four weeks of the departure date which will then incur an admin fee of £25.

Q) What if Ecosse Battlefield Tours cancel a tour date?
A) Tours will not normally be cancelled unless due to a 'Force majeure', and you will be informed in writing as soon as possible. Group tours are conducted with a minimum of 20 people. If the tour is does not meet the required minimum number, we reserve the right to cancel.

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